Leading Plumbing & HVAC Company in Nashville
A leading plumbing and HVAC company in Nashville is a family owned and operated business. They provide a wonderful service to their customers, however, they lacked the reviews to match. The client partnered with our fwdReviews service to capture the 4 and 5 stars they were missing.
fwdReviews has collected 100+ new reviews AND prevented 20 negative reviews for this plumbing and HVAC company. We also helped them recover customer relationships by connecting directly with customers whose expectations had not been met. The fwd team gathered the feedback and relayed it to the customer service team the same day, allowing them to reach out to the customer and save the relationship. Even the best run businesses have areas in which they can improve or find loopholes as they scale, and for a great home service-based business, gathering that feedback proactively makes a big difference. The information gives the business the opportunity to improve, and it helps the customer be seen and heard—maintaining the customer relationship and the brand’s reputation.
Reproductions Inc.
Reproductions Inc. has been in business for 73 years and only had 43 total reviews. In less than 3 months, we’ve moved them to 176 total.
Results:
16 5-star reviews in 24 hours
64 5-star reviews in the first month
Oschmann Drug Screening
Oschmann Drug Screening had people leaving reviews complaining about having to perform drug tests, not the service of the facility. Our review funnel significantly reduced bad reviews and generated positive ones.
Results:
39 new positive reviews in the first month
John R. Carson, DDS
John and his staff didn’t think fwdReviews was going to work for their practice, but as you can see, they received 46 new 5-star reviews in a very short period of time.
Results:
46 new positive reviews in the first month
Kalil & Associates
Kalil & Associates is an accounting firm that had ZERO reviews before starting fwdReviews. Our system brought them 28 new reviews with an average star rating of 4.96! Now when potential clients are weighing who to do business with, they’ve got the advantage.
Results: 28 new reviews over 6 months
